General Terms and Conditions of Rental

 

PREAMBLE:

 

The purpose of these General Terms and Conditions of Rental (hereinafter the "GTC") is to set out the respective obligations of the owner (lessor) or his agent/representative (SASU Location lac Annecy) and of the client (tenant) in their contractual relations relating to the sale of individual stays (reservations/bookings). Any reservation implies the unreserved application by the customer and his full and complete adherence to the GCT which prevail over any other document, except with the prior written and derogatory agreement of the owner or his agent. These terms and conditions apply to all customers.


ARTICLE 1:  Booking and Payment - OPTIONS

An individual booking can only be contractually firm and definitive if these conditions are validated: For any booking made on the locationlacannecy.fr or locationlacannecy.com website: 

- Transportation, food and drink

- Activities and options

- additional options - optional cancellation insurance (see §11)

 

For security reasons, the number of people in the accommodation may not - under any circumstances - exceed the number of people given on the reservation according to the description of the property. Any additional person, not indicated to the owner or his representative during the reservation confirmation, will generate an additional invoicing per person and per night and may be considered as a clause for immediate cancellation of the booking without any possible reimbursement.


ARTICLE 2 : Transport


The owner or his representative is not responsible if the client cannot reach the place of the rental villa or apartment regardless of the cause. No refunds will be made. In case your transportation in cancelled due to force majeure (terrorist attack, volcano, war, civil war, natural disaster, etc. ..), please get back to your insurance companies.  

ARTICLE 3 : Tourist tax
The tourist taxes, collected on behalf of the Tourist Office is included in the price of the stay.  

ARTICLE 4: Deposit
The amount of the deposit varies according to the rented accommodation. The amount is listed in property description. The deposit will be paid via pre-authorization managed by the partner Swikly. A secure link will be sent to the client a few days before arrival. The amount will not be cashed and does not affect the credit card limit. On the day of taking possession of the premises, the tenant must be able to prove that he has indeed proceed to deposit. This guarantee, non-bearing interest, will be refunded to him at the end of enjoyment by automatic release, as soon as possible, and, at the latest, one month later under deductions of the sums which could be due to the owner, either for expenses of cleaning either to replace damaged or missing objects, or for damage caused to the rented premises, or for rental or other charges. The tenant undertakes to compensate the lessor for the damage suffered if the guarantee proves to be insufficient. The tenant is informed that in case of collection of all or part of the deposit, an excess of 5% of the amount of the deposit will be applied.

ARTICLE 5 : Inside rules

The tenant is required to comply with the internal regulations of the rented property, in particular for all our properties the same rules apply for noise (noisy parties, the use of music outside after 10 p.m. are not authorized), the use of garbage, the use of parking spaces. Pets: The presence of a pet is not allowed, except with the written agreement of the owner or his representative (extra charge to be paid on arrival day). Smoking is prohibited inside the accommodation. Any smell of tobacco detected in the accommodation will be subject to a deduction from the deposit. (400€ + 5% deposit collection fee) 


ARTICLE 6 : Inventory

The quality, the good general condition of the premises and the level of equipment of the rented villas and apartments impose the acceptance by the tenant of the principle of good faith and honesty. The occupants must respect the premises and behave as a "good father". On arrival, the tenant must carry out the usual and conformity checks on the general condition of the rented property. He can add photos during the inventory via a personalized link provided by Swikly. An inventory will be made available to the tenant when the keys are handed over or when he or she arrives independently for specific properties organized for self-check-ins. They will be considered as valid if they are not written disputed by the lessor within 24 hours after the keys have been handed over. They will be checked after tenants’departure. In case of self check-out, the owner or his representative reserves 48 hours to inform the client of any possible damage observed on his departure.


ARTICLE 7: Owner or representative’s Responsibility


The owner must: 

 
ARTICLE 11 : Optional insurance
ADUCIEL, partner of Location lac Annecy, offers a adapted solution to tenants needs. Taking out this insurance is a precautionary measure in case of occurrence of an event likely to cause the cancellation or interruption of the stay, and an almost immediate reimbursement of damage to movable property.As part of the health crisis, this insurance covers the tenant and his relatives in the event of inability to reach the property for illness INCLUDING COVID. All payments made will be refunded. This insurance can be taken out when booking by clicking here. (4% of the amount of the rent - Services and Options excluded). It is the tenant's responsibility not to take out this type of insurance. 
ARTICLE 12: Booking cancellation by the owner or his representative
In case of cancellation by the owner or his representative, the tenant will receive an immediate refund of all sums paid without payment of damages to customers from the owner or his representative. If in case of “force majeure” or any other cause not attributable to the owner or his agent, the accommodation cannot be occupied, the owner or his agent will try to relocate the client in another accommodation of equal or superior quality. 
ARTICLE 13: Booking cancellation by the client

For any reservation made on the locationlacannecy.fr or locationlacannecy.com website: A cancellation can be registered, if and only if it respects the following conditions:The cancellation date matches the date of tenant’ cancellation email reception..- If a cancellation is registered more than 30 days before the date of arrival, full refund -4% administration fee- If a cancellation is registered between 14 and 30 days, deduction of 50% of the total amount. 50% refund deducted from 4% administration fees - If a cancellation is registered less than 14 days before arrival, 100% deduction No refund or compensation will be made in the event of early departure from the accommodation, whatever the cause. SPECIAL CONDITIONS COVID-19  Due to the global health crisis of COVID-19, the cancellations conditions have been reduced. Thereby : - in the event of a prolonged health crisis situation due to COVID-19 at the time of the rental*, the tenant will be reimbursed the balance of his rental deducted from the administration fees (4%). The deposit can be used for any other stay within 18 months from the date of arrival initially planned in the accommodation. * 1. Rented place located in a containment zone by ministerial or prefectural decreeOR 2. Tenant occupying the rented property whose main residence is located in a confined area by ministerial or prefectural decree on the date of departure. Reimbursement of the stay to be made on proof only (proof of address, official documents). The refund will take place within 10 days after the initial arrival date by bank transfer. In the event of cancellation due to illness (Covid), the tenant should take out the optional insurance proposed (see § 11 above).  For any reservation made on a platform such as Airbnb, Booking.com, VRBO, Homeaway, Abritel, Hometogo, Holidu, ... the cancellation conditions of the platform will applied.  
ARTICLE 14: Modification

Any modification of the dates of stay of the tenant will be considered as a cancellation if satisfaction cannot be given
ARTICLE 15: Availability of villas and apartments / Arrival and departure times Tenant agrees to inform Locationlacannecy by email (conciergerie@locationlacannecy.com) of his arrival time no later than 48 hours before the check-in date. Key collection takes place from 4 to 7 p.m. Exceptionally and depending on the availability of the agency’staff on duty, some check-in may take place until 8 p.m. This service is charged at €50 to be paid on arrival. We cannot welcome you after 8 p.m., with the exception of properties offering a self check-in service. Keys must be returned no later than 10:00 am on departure day. If this is not the case an additional night may be charged.A on line chen-in link will be send few days prior arrival. The client will be able to fill in all these informations at once.


ARTICLE 16: Pictures Pictures found on www.locationlacannecy.comwww.locationlacannecy.fr or any platforms such as Airbnb, Booking.com, tripadvisor, VRBO, myhomein… cannot be used without the authorization of the owner or his agent under penalty of legal proceedings.

ARTICLE 17: Language

The tenant cannot require that the owner or his representative communicate in any other language than: French or English. 


ARTICLE 18: Cleaning and linen

The rental will be delivered in a perfect state of cleanliness. A set of 2 towels for each person as well as tea towels, sheets and pillowcases. Beds will be made upon arrival. The tenant agrees to undo the bedsheets when leaving and fold them on each bed.All linen remains the property of the agent. It must be fully returned at the end of the rental. If not, the prices charged per unit are €95 excl. VAT/double duvet cover - €85 excl. VAT/ Single duvet cover - €25 excl. VAT/towel - €55 excl. VAT/bath sheet - €65 excl. Bathrobe - €25 excl. VAT/double flat sheet - €15 excl. VAT/single flat sheet - €10 excl. VAT/pillowcase, tea towels or bath mat.The washing, wiping, storage of the dishes are not included in the cleaning service and are under tenant’s responsibility before checking-out. If the dishes are not cleaned, dried and put away, If not, a charge of 60€ for the villas and 30€ for the apartments will be deducted from the deposit. End of stay cleaning will be carried out in full if the rental is accessible (tidy rooms and minimum cleanliness and allowing easy access to our maintenance team...).If the rental is not returned clean and a minimum tidy, overtime will be invoiced and deducted from the deposit on the basis of 30€ excl. tax/hour.  An optional linen change and cleaning service is available on request from our concierge service (conciergerie@locationlacannecy.com).

ARTICLE 19 : Service
Services may vary depending of the type of accommodation. The customer agrees, by signing the contract and therefore accepting the terms of sale, to pay for services used during his stay before leaving the residence.  

ARTICLE 20: Validity and modification of terms of sale
These terms of sale are effective from the 10st of November 2021 and for an unlimited period. Nevertheless, The owner or his representative reserves the right to change them without notice. By definition, the conditions applying during the stay of the customer are those prevailing at the time of signing the contract.  

ARTICLE 21: Address for service
 

For the execution of all obligations under this contract, there will be solidarity and indivisibility between the parties above referred to as lessee, among the heirs or representatives of lessee on death (subject to section 802 civil Code). The signatory parties hereby make such an address, the Landlord at his home, the tenant in the rented premises.  

ARTICLE 22: Applicable law and dispute resolution  

By reserving one of our residences implies full acceptance of our terms of sale. In case of an unresolved dispute amicably, The owner or his representative will file a judicial appeal to the Court of Annecy (TGI Tribunal de Grande Instance d'Annecy), in French, which is said only competent. These terms of sale are subject to French law. If the client didn’t pay to the due dates or for any breach of any provision of this commitment, and eight days after a notice has been given with no results, the lessor may demand the immediate termination of this contract. The eviction of the lessee will be held upon a simple order from the judge. Prosecution Expenses will be paid by the lessee. The unpaid rent will bear interest at the legal rate for the period from the due date to date of actual payment.  

ARTICLE 23: Individual Informations


All tourist accommodation operators must have their customers complete an individual information sheet. The individual form, written in French and English, must be completed and validated by all travelers. The tenant will receive an online check-in link a few days before his arrival, by email, inviting him to fill in the requested information - for him and all the people accompanying him in the accommodation. The information requested are SURNAME, First name, address, identity card or passport number, date of issue and date of expiry. Children and BBs can be listed on the sheet of an accompanying adult

IMPORTANT : Declining to complete and/or sign the information sheet is considered as a legitimate reason for cancelling the booking.

 

 In case of dispute :

In accordance with articles L611-1 and following of the French Consumer Code and R612-1 and following, it is provided that for any contractual dispute regarding the execution of the sales contract and/or the provision of services that could not be resolved within the framework of a prior complaint filed with our customer service, the Consumer may resort to free mediation. They shall contact ANM CONSOMMATION either by mail by writing to 2 rue de Colmar 94300 Vincennes (clearly stating, in addition to their own contact details, the agency's contact information Tel: +33 7 85 47 64 19 - info@locationlacannecy.com) or through our website by filling out the online complaint form at the following address https://www.anmconso.com.

The consumer can also visit the website of the European Online Dispute Resolution platform.